Job title: Customer Success Support
Reports to: Collaboratively to Marketing & Sales and After Sales
Division: Automotive Division
Qualification: Bachelor's degree in business, marketing, or a related field
Experience: Minimum 1 years
Gender: Male/Female
Age: 23-27 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Subject to work Experience
Perks: Will be discussed during the interview stage.
The primary responsibility of this role is to assist the Customer Success Specialist in managing and enhancing the customer experience for all Sazgar clients, including HAVAL, BAIC and three wheeler customers. The successful candidate will be responsible for providing support to customers through various communication channels, particularly via our CRM system. This position reports directly to the Customer Success Specialist and involves working closely with them to ensure a seamless customer experience across all touchpoints.
• Assist the Customer Success Specialist in managing and responding to customer inquiries, concerns, and requests in a timely and professional manner.
• Utilize the CRM system to track customer interactions, update customer profiles, and maintain accurate records of all communications.
• Collaborate with the Customer Success Specialist to identify areas for improvement in the customer support process and contribute to enhancing overall customer satisfaction.
• Communicate effectively with customers via phone calls, emails, and other communication channels to address their needs and resolve any issues they may encounter.
• Work closely with internal teams, including sales, marketing, after sales and product development, to ensure alignment on customer needs and requirements.
• Prepare reports and analyze customer data to identify trends, patterns, and opportunities for improvement in the customer support process.
• Provide feedback to management on customer satisfaction levels and make recommendations for strategies to enhance the customer experience.
• Maintain a thorough understanding of Sazgar, HAVAL, and BAIC products and services to effectively assist customers and address their inquiries.
• Train Customer Relation Officers of Sales and Aftersales on best practices for customer interactions, including effective communication skills, product knowledge, and CRM usage.
• Monitor and evaluate the performance of Customer Relation Officers, providing coaching and support as needed to ensure consistently high levels of customer service.
- Minimum 01 year Prior experience in customer service or customer support, preferably in a related industry such as automotive.
- Bachelor's degree in business, marketing, or a related field is preferred
- Excellent communication skills, with the ability to interact effectively with customers over the phone and through written communication.
- Proficiency in using CRM systems and other customer support tools to manage customer interactions and maintain accurate records.
- Good report writing and analytical skills, with the ability to analyze customer data and identify trends and opportunities for improvement.
- Highly organized with excellent attention to detail and the ability to multitask and prioritize tasks effectively.
- Team player with a positive attitude and a willingness to learn and grow in a fast-paced environment.
Key Account Executive
Job title: Key Account Executive
Reports to: Deputy General Manager Marketing & Sales
Division: Automotive Division
Qualification: Minimum Bachelors in Business/Management studies or related
Experience: Minimum 3 years
Gender: Male
Age: 30-35 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Subject to work Experience
Perks: Will be discussed during the interview stage.
The job purpose of this role is to take the lead in cultivating and expanding relationships with our key clients, driving growth and ensuring exceptional satisfaction in every interaction.
• Dealership Sales Management.
• Implementation of new sales strategies.
• Vehicle allocation and delivery management.
• Implementation of new marketing strategies.
• Implementation of brand guidelines of marketing.
• Carrying out marketing campaigns at dealership.
• Standardization of CX protocol on dealership.
• QA and Customer relationship management.
• Sazgar event management.
• Assisting the department in any ad-hoc marketing/sales task
- Minimum Bachelors degree in Business/Management studies or related field from a reputable institution, Masters will be preferred.
- At least 03 years of work experience, particularly in automobile sector.
- Strong analytical and reporting skills.
- Excellent communication skills
- Critical thinking and ability to work under pressure & meet deadlines.
Production Executive (EV)
Job title: Production Executive (EV)
Division: Three-Wheeler (EV)
Qualification: DAE/B.Tech Mechatronics /Mechanical/Electrical/Electronics/Automotive,B.Sc/B.E will be preferred.
Experience:DAE/B.Tech (03~05 Years), if B.Sc/B.E (01~03 Years)
Gender: Male
Age: Maximum 30 Years.
Job Location:Sazgar Engineering Works Ltd (RickshawPlant).
Salary Range: Will be discussed during the interview stage
Perks: Will be discussed during the interview stage
The primary responsibility of this role is to supervise and manage production operations in the manufacturing of Electric Vehicles (EVs). The key objectives include leading production activities, coordinating both staff and equipment, and maintaining a high standard of quality for the EVs produced.
• Planning and Establishing Priorities in Production.
• Determine best use of resources (equipment and worker) to meet production goals.
• Train the workforce of the production and monitor them to ensure they meet performance and safety requirements.
• Monitor the progress of production, confirming that it stays on schedule.
• Identify the problems and continuously improve the processes to improve the quality and productivity.
• Developing SOPs and process sheets for the quality production.
• Implementation/Adaptability of 5S on the production line.
• Liaise with, and update progress to Project Manager.
• Resolving cross-functional issues at the production level.
• Inter-department communication to maintain the smooth production.
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• At least 03 years of work experience in engineering manufacturing/assembly industry.
• At least DAE/B.Tech in Mechatronics /Mechanical/Electrical/Electronics/Automotive, B.Sc/B.E will be preferred.
• Understanding of Electric Vehicle components and functionalities.
• Critical thinking and ability to work under pressure & meet deadlines.
Your First Love – The All New Locally Assembledd
Unveiling of the Haval Jolion: Where Luxury Meets Innovation
[Lahore, 31st Aug, 2023] — The automotive world witnessed a groundbreaking moment as Haval proudly introduced the highly anticipated Jolion, a compact SUV that embodies a perfect blend of style, performance, and cutting-edge technology. This momentous occasion took place at the exclusive launch event under the banner of “Be My Jolion,” celebrating the concept of the first love in the automotive realm.
Jolion, which means ‘First Love,’ goes beyond being a car; it’s an embodiment of elegance and practicality wrapped in a sleek design. With an innovative approach that fused luxury, comfort and convenience, Jolion stood as a testament to Haval’s commitment to providing a superior driving experience. Its bold exterior design exudes confidence. Meanwhile, the spacious and meticulously crafted interior is so impressive that you can’t help but fall in love with it.
Innovative Safety Features
Safety is at the forefront of the Haval Jolion’s design philosophy. This compact SUV is equipped with a comprehensive suite of advanced safety features, including:
Automatic Emergency Braking on straight roads and intersections: The Jolion takes proactive measures to ensure your safety by automatically applying brakes during emergencies on both straight roads and intersections.
Forward Collision Warning System: The Jolion’s sophisticated sensors keep a vigilant eye on the road ahead, warning the driver of potential collisions and allowing them to take corrective action.
Lane Departure Warning System/Lane Departure Assist System: Drivers stay confidently in their lanes with the Jolion’s Lane Departure systems that provides alerts and assists in maintaining the proper lane position.
Blind Spot Warning System: Changing lanes becomes safer and more intuitive with the Jolion’s alerts when cars are present in your blind spots.
Moreover, the Jolion owners can enjoy these features with extended warranty as well, offering 5 years/150,000 km of coverage.
The ‘Be My Jolion’ launch event was a star-studded affair, with everyone in awe of the grandeur of the Haval Jolion. The event was graced by distinguished individuals from various fields. Dr. Gohar Ejaz, Federal Minister for Commerce and Industry, was present to share his insights on the intersection of technology and automotive innovation. Sunil Munj, a visionary leader who had made substantial contributions to automotive industry, was also in attendance, lending his perspective on the Haval Jolion’s impact on the market.
“The Haval Jolion represents a perfect harmony between aesthetics and functionality, redefining the driving experience,” said Ali Hameed, COO at Haval. ” Pakistan market is a significant part in Great Wall Motor global strategy. We will continue to provide with more excellent products, including EV and PHEV. We will work together with Sazgar for a win-win development and support the Pakistan market to achieve a great success in the future,’’ Said Mr Parker Shi, the Head of Great Wall Motor.
As the automotive world geared up for the unveiling of the Haval Jolion, the “Be My Jolion” event stood as a testament to innovation, luxury, and sheer magnificence. Everyone couldn’t help but wonder, could this #BeMyJolion?”
About Haval:
Haval is a global automotive brand dedicated to pushing the boundaries of innovation, design, and performance. With a commitment to excellence, Haval continues to redefine the driving experience by introducing vehicles that inspired and elevated. The Haval Jolion is a testament to this commitment, embodying the perfect synergy of style, performance, and technology.
Human Resource Officer
Job title:Human Resource Officer
Division: HR&Admin
Qualification: Bachelors in HRM or equivalent
Experience: At least 02 years in a similar role
Gender: Male / Female
Age: 24~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Will be discussed during the interview stage
Perks: Will be discussed during the interview stage
The Human Resource Officer will support all functions of Human Resource within the organization like Hiring, Attendance & Leaves, dealing with matters of employees on daily basis, collection &updating of information related to employees in HR Database/HRMS and related physical records.
• Support the HOD in all matters of HR department.
• Assist in recruitment matters like preparing job descriptions, scrutiny of applications, scheduling & conducting initial interviews, making hiring cases & related documentation, orientation of new appointees and related records updates.
• Drafting of official letters, policy documents, Memos, Emails, departmental formats like interview evaluations, guidelines/checklists etc. and other correspondence.
• Provide information to employees on HR policies and related procedures.
• Oversee matters related to Social Security & EOBI.
• Provide support in data compiling for salary revisions.
• Addressing disciplinary and grievance issues.
• Coordination with Admin department for matters of attendance, leaves and other data updates.
• Maintain & ensure timely updating of HR records in HRMS/HR Database.
• Dealing with matters of miscellaneous nature, as and when required.
• To ensure that all staff within the section are fully aware of ISO 9001 standards Quality management system and ISO 14001 environmental management system all Activities are conducted according to defined procedures.
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i. Bachelors in HRM or equivalent from HEC recognized institution.
ii. At least 02-Years of work experiencein a similar role.
i. Conceptual knowledge of functions of HR Department ii. Working knowledge/understanding of HRMS will be an added advantage.
iii. Proficiency in MS Office, Email/Outlook, Web search, Computer System/Laptop and peripherals like Printers/Copier, Fax and Scanner and etc.
iv. Excellent verbal & written communication skills in English & Urdu. v. Ability to work independently as well as collaboratively in a team environment.
vi. Strong problem solving skills and attention to details.
Sales Executive
Job title: Sales Executive
Division: Sales
Qualification: Bachelor from HEC recognized institution
Experience: Minimum 02years of experience as Sales Executive or related
Gender: Male / Female
Age: 24~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Will be discussed during the interview stage
Perks: Will be discussed during the interview stage
You will be actively engaged in identifying and pursuing new sales prospects; skillfully negotiating deals, and consistently ensure customer satisfaction. Your role will play a crucial part in exceeding business expectations, ultimately contributing to our company's accelerated and sustainable growth.
• Perform market research to pinpoint potential sales opportunities and assess customer needs.
• Schedule meetings with potential clients, actively listening to their preferences and addressing concerns..
• Develop and deliver tailored presentations on products and services.
• Generate regular reviews and reports containing essential sales and financial data.
• Ensure sufficient stock availability for both sales and demonstrations.
• Represent the company at exhibitions or conferences, actively engaging to enhance visibility.
• Negotiate and finalize deals, adeptly managing and resolving any customer complaints or objections.
• Foster collaboration among team members to achieve enhanced results.
• Skillfully develops strong internal relationships with various departments.
• Any other task assigned by the management from time to time
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i. 2-3 Years of experience as Sales Executive or relevant role.
ii. Bachelor from HEC recognized institute iii. Excellent knowledge of MS Office.
iv. Thorough understanding of marketing and negotiating techniques.
v. Fast learner and passion for sales.
vi. Self-motivated with a results-driven approach.
vii. Aptitude in delivering attractive presentations.
viii. Ability to work under pressure & meet deadlines.
ix. Candidates with own conveyance will be preferred.
INTRODUCING SAZGAR’s MONTHLY NEWSLETTER
INTRODUCING SAZGAR’S MONTHLY NEWSLETTER
Introducing the all new monthly newsletter by SAZGAR, with key updates on all that is happening behind the scenes as well as out in the open stay tuned and subscribe for regular updates!
3000 & COUNTING!
SAZGAR and Haval recently hit the 3,000 vehicles produced milestone and we couldn’t be more excited to share the news with you all!
A journey that started in November 2022, and within 13 months, we have achieved this staggering number, with even more to come this year.
The internal event – specifically for our amazing factory workers – highlighted their efforts and the entire SAZGAR team collaborated and signed a special memento signage board to etch it in the history books forever!
OUR FIRST EVER TVC – OUT NOW!
We’ve just released one of the most extraordinary and out of the box ad that features an automobile, and it is Haval’s first ever production. No more facades of just beauty shots because this video is bound to make you go “WOW”!
PAKISTAN’S FIRST EVER EV EXPORT
Recently, SAZGAR became the first ever company to export an entire fleet of locally manufactured electric vehicles (our EVE Rickshaw) to Liberia!
This groundbreaking feat was made possible by the impeccable worker prowess at our Rickshaw plant and a ride hailing app based in Liberia (Africa) became our first esteemed customer
SAZGAR WORLDWIDE
Throughout 2023 and since a few years, SAZGAR has become the regular and only exporters to Japan of three-wheeler (petrol engine) rickshaws, with more countries in Africa on the horizon as well.
OUR DEALERSHIP NETWORK
With dealerships in:
Lahore Karachi
Islamabad Rawalpindi
Sialkot Faisalabad
Gujranwala Gujrat
Multan.
Our dealership network is getting stronger and wider. What’s more? We are currently in process of launching four new dealerships – watch this space to find out more!
2024 FOREWORD
With a stellar 2023 and celebrating different milestones, SAZGAR and Haval look forward to serving you in years to come. Stay tuned to our newsletter for regular updates every month, and we hope you enjoy this journey together with us, as one big Haval family. Thank you
TIP OF THE MONTH
Using premium fuel and lubricants is important for any car, but in the case of hybrid cars, it has to be the finest. Quality fuel and lubricants can improve the hybrid system’s performance and stretch the durability and vitality of various parts, including the engine and electric motor. Always contact SAZGAR authorized dealerships.
About Haval:
Haval is a global automotive brand dedicated to pushing the boundaries of innovation, design, and performance. With a commitment to excellence, Haval continues to redefine the driving experience by introducing vehicles that inspired and elevated. The Haval Jolion is a testament to this commitment, embodying the perfect synergy of style, performance, and technology.
GWM Holds 2023 Global Conference with Partners in Shanghai
GWM Holds 2023 Global Conference with Partners
On April 19, GWM held the 2023 Global Conference with the theme of “NEW GWM NEW ENERGY”, attended by more than 260 distributor representatives from more than 60 countries and regions
Mu Feng, President of GWM, gave a detailed introduction to the participants on GWM’s global expansion, Forest Ecosystem, and future new energy strategic planning.
Mu Feng said that GWM has issued a declaration on new energy to the world, that is, GWM Intelligent NEV, Greener, Higher, Safer. In the future, based on the Forest Ecosystem, GWM will adopt the “ONE GWM” model and global big single product strategy to carry out targeted differentiated planning in the global market and cooperate with global partners to create more high-quality new energy products for customers.
At the conference, GWM held a grand award ceremony to commend distributors who worked with GWM to expand the market. Parker Shi, the Vice President and the Head of international market of GWM, awarded honorary awards to distributor partners who have made outstanding achievements. Before the ceremony, GWM also held the Global Business Partner Signing Ceremony and established partnerships with dozens of new distributors from global markets.
GWM also invited hundreds of distributor representatives to visit the factory and R&D laboratory on the eve of the conference and attend GWM’s press conference in Auto Shanghai, which gives distributors a more comprehensive understanding of the Forest Ecosystem. Distributors expressed their recognition of GWM’s great vehicle manufacturing strength and intelligent new energy products.
A new distributor partner said, “The visit to GWM has given me an experience of its excellent new energy solutions and I hope to bring new energy vehicles to more local customers as soon as possible.”
Distributors from Australia, South Africa, and Brazil are optimistic about the future market performance of GWM. Distributor representatives believe that GWM’s excellent quality, luxury features, and new energy advantages are recognized by consumers and it is gaining a good reputation. Cooperation with GWM will be an important step towards a better future.
Currently, GWM is continuously expanding its global sales and market layout. In 2022, the overseas sales volume of GWM exceeded 170,000 units, with a year-on-year increase of 21.28%, hitting a record high. Since its export in 1997, GWM has had more than 700 overseas sales channels covering more than 170 countries and regions around the world, with a total sales of more than one million vehicles.
In the future, GWM will promote the overseas implementation of the whole industrial chain including products, technologies, and services. GWM also expects to strengthen the Forest Ecosystem to achieve a win-win result for all and jointly promote the transformation of GWM’s global new energy strategy with global distributor partners.
Revamping the HAVAL Logo: A Brand Built on Innovation, Style, and a Bold New Look
Revamping the HAVAL Logo: A Brand Built on Innovation, Style, and a Bold New Look
HAVAL is an SUV manufacturer that has made a name for itself in the global automobile market over the past decade. The company is a subsidiary of Great Wall Motors, which was established in 1984 and is the largest SUV and pickup manufacturer in the world’s largest market. HAVAL has built its reputation on producing high-quality SUVs and crossovers that are known for their stylish design, comfort, and performance. The brand has held the number one SUV manufacturer position for 13 consecutive years and has been at the top of the pickups category for 25 years.
The HAVAL logo has undergone several changes since the company’s inception, reflecting the brand’s growth and the evolution of its products. The earliest versions of the logo featured a more elaborate design, with a red and gold color scheme that included a dragon emblem. This design was intended to appeal to the Chinese market, where dragons are considered symbols of power and prosperity. However, as the company expanded its global reach, it became clear that the logo needed to be simplified and modernized.
In keeping with its pledge to foster innovation and advancement, HAVAL, the renowned global automotive manufacturer, has recently undergone a comprehensive revamp of its brand logo. The renewed logo is based on the concept of “new energy”. The logo design draws inspiration from the ancient Chinese concept of “Mortise and Tenon,” which symbolizes the integration of man and nature, craftsmanship, and ancient scientific and technological wisdom. The updated HAVAL logo represents a significant departure from its predecessor, featuring a sleeker, flatter, and more intelligent design.
The new HAVAL logo is a symbol of the brand’s values and aspirations in the new energy era. It represents HAVAL’s commitment to infinite exploration and technological innovation, as the brand embraces and leads the way forward with an open attitude and innovative technologies, products, and services. The logo also represents the brand’s commitment to safety, stability, and reliability. The solid, sturdy design of the logo reflects HAVAL’s focus on producing high-quality vehicles that customers can rely on. In addition, the modular construction of the logo signifies the diverse range of vehicles that the brand produces. The logo also symbolizes that the HAVAL brand is built upon the innovative L.E.M.O.N. Platform and encompasses a range of model categories tailored to cater to diverse consumer lifestyles and application scenarios.
Overall, the new HAVAL logo is a powerful representation of the brand’s values, aspirations, and commitment to the future, with its focus on innovation, safety, reliability, and customer-centric design, the HAVAL brand is poised to continue its growth and success in the new energy era and beyond. The revitalized HAVAL logo embodies the brand’s relentless pursuit of exploration and development, showcasing the company’s unwavering dedication to innovation and style in every aspect of its design, from the streamlined exterior of its vehicles to the cutting-edge features and technology integrated within.
In conclusion, the renewed HAVAL logo reflects the company’s innovation, style, and continuous development values with its sleek, flat design and a sense of time-space integration, the new HAVAL logo is a symbol of the brand’s commitment to excellence and progress, and it is sure to become an iconic representation of the company’s legacy.
Tech-Driven Safety: GWM HAVAL JOLION, WEY Coffee 01, ORA FUNKY CAT
Improving Safety Performance with technology, GWM HAVAL JOLION, WEY Coffee 01 and ORA FUNKY CAT Awarded Five-star Safety Ratings
Recently, three of GWM’s models, HAVAL JOLION, WEY Coffee 01 and ORA FUNKY CAT (also known as the GOOD CAT) have secured five-star ratings from the Australasian New Car Assessment Program (ANCAP) and the European New Car Assessment Programme (Euro NCAP) respectively. On September 19, HAVAL JOLION was recognized in the five-star rating of ANCAP in the Australian market. This is the fourth model from GWM to receive this rating in this market in the last 12 months.
According to the test results released by ANCAP, HAVAL JOLION achieved excellent scores in all tests, including those for ADULT OCCUPANT PROTECTION, CHILD OCCUPANT PROTECTION, VULNERABLE ROAD USER PROTECTION and SAFETY ASSIST, with scoring rates of 90%, 84%, 64% and 92% respectively. These excellent performances are inseparable from the model’s multiple intelligent configurations. HAVAL JOLION is equipped with multiple active safety configurations (AEB, ACC, ELK, etc.) as standard in the Australian Market. And among the SAFETY ASSIST test, Lane Support Systems (LSS) got full marks.
The results achieved by WEY Coffee 01 and ORA FUNKY CAT were also remarkable in safety tests in the European market. In early September this year, the two models received five-star ratings from Euro NCAP. Particularly, according to the report released by the Euro NCAP that the WEY Coffee 01 achieved a scoring rate of 94% on the SAFETY ASSIST test. In the protection tests of adults, children and vulnerable road users, the model was rated 91%, 87% and 79% respectively.
The final test result also showed that the overall rating of WEY Coffee 01 ranked third in this test, which is higher than the Mercedes-Benz C-Class and Volvo C40 Recharge. Michiel van Ratingen, Secretary General of Euro NCAP said, “this year, Euro NCAP will test more Chinese cars than it has ever done and Great Wall (GWM) really sets the standard for others to follow.”
GWM has always attached importance to driving safety since its establishment, with continuous investment in R&D relevant to that. NOH (Navigation on HI Pilot) intelligent pilot assisted driving system, self-developed by GWM, has been upgrading constantly.
