Customer Success Support

Customer Success Support
Customer Success Support
JOB DETAILS:
Job title: Customer Success Support
Reports to: Collaboratively to Marketing & Sales and After Sales
Division: Automotive Division
Qualification: Bachelor's degree in business, marketing, or a related field
Experience: Minimum 1 years
Gender: Male/Female
Age: 23-27 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Subject to work Experience
Perks: Will be discussed during the interview stage.
JOB Purpose:
The primary responsibility of this role is to assist the Customer Success Specialist in managing and enhancing the customer experience for all Sazgar clients, including HAVAL, BAIC and three wheeler customers. The successful candidate will be responsible for providing support to customers through various communication channels, particularly via our CRM system. This position reports directly to the Customer Success Specialist and involves working closely with them to ensure a seamless customer experience across all touchpoints.
BRIEF JOB DESCRIPTION:
• Assist the Customer Success Specialist in managing and responding to customer inquiries, concerns, and requests in a timely and professional manner.
• Utilize the CRM system to track customer interactions, update customer profiles, and maintain accurate records of all communications.
• Collaborate with the Customer Success Specialist to identify areas for improvement in the customer support process and contribute to enhancing overall customer satisfaction.
• Communicate effectively with customers via phone calls, emails, and other communication channels to address their needs and resolve any issues they may encounter.
• Work closely with internal teams, including sales, marketing, after sales and product development, to ensure alignment on customer needs and requirements.
• Prepare reports and analyze customer data to identify trends, patterns, and opportunities for improvement in the customer support process.
• Provide feedback to management on customer satisfaction levels and make recommendations for strategies to enhance the customer experience.
• Maintain a thorough understanding of Sazgar, HAVAL, and BAIC products and services to effectively assist customers and address their inquiries.
• Train Customer Relation Officers of Sales and Aftersales on best practices for customer interactions, including effective communication skills, product knowledge, and CRM usage.
• Monitor and evaluate the performance of Customer Relation Officers, providing coaching and support as needed to ensure consistently high levels of customer service.
REQUIREMENTS:
  • Minimum 01 year Prior experience in customer service or customer support, preferably in a related industry such as automotive.
  • Bachelor's degree in business, marketing, or a related field is preferred
  • Excellent communication skills, with the ability to interact effectively with customers over the phone and through written communication.
  • Proficiency in using CRM systems and other customer support tools to manage customer interactions and maintain accurate records.
  • Good report writing and analytical skills, with the ability to analyze customer data and identify trends and opportunities for improvement.
  • Highly organized with excellent attention to detail and the ability to multitask and prioritize tasks effectively.
  • Team player with a positive attitude and a willingness to learn and grow in a fast-paced environment.

Key Account Executive

Key Account Executive
Key Account Executive
JOB DETAILS:
Job title: Key Account Executive
Reports to: Deputy General Manager Marketing & Sales
Division: Automotive Division
Qualification: Minimum Bachelors in Business/Management studies or related
Experience: Minimum 3 years
Gender: Male
Age: 30-35 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Subject to work Experience
Perks: Will be discussed during the interview stage.
JOB Purpose:
The job purpose of this role is to take the lead in cultivating and expanding relationships with our key clients, driving growth and ensuring exceptional satisfaction in every interaction.
BRIEF JOB DESCRIPTION:
• Dealership Sales Management.
• Implementation of new sales strategies.
• Vehicle allocation and delivery management.
• Implementation of new marketing strategies.
• Implementation of brand guidelines of marketing.
• Carrying out marketing campaigns at dealership.
• Standardization of CX protocol on dealership.
• QA and Customer relationship management.
• Sazgar event management.
• Assisting the department in any ad-hoc marketing/sales task
REQUIREMENTS:
  • Minimum Bachelors degree in Business/Management studies or related field from a reputable institution, Masters will be preferred.
  • At least 03 years of work experience, particularly in automobile sector.
  • Strong analytical and reporting skills.
  • Excellent communication skills
  • Critical thinking and ability to work under pressure & meet deadlines.

Graphic Designer

Graphic Designer
Graphic Designer
JOB DETAILS:
Job title: Graphic Designer
Reports to: Deputy General Manager Marketing & Sales
Division: Marketing
Qualification: Bachelors in graphic design/multimedia/art or related
Experience:
i) Minimum 1 year of related work experience.
ii) Recent graduates with strong understanding of the field are also eligible to apply.
iii) Hands on experience on latest design software such as Adobe Illustrator, Adobe Photoshop, Adobe Premier, Adobe After effects and 3D Max or similar tools.
Gender: Male
Age: 24~30 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Subject to work Experience
Perks: Will be discussed during the interview stage.
BRIEF JOB DESCRIPTION:
i. Design and develop visual content for online campaigns, print ads, websites and videos.
ii. Create visually appealing graphics, illustrations, and layouts for both digital and print media.
iii. Shape the visual aspects of websites, books, magazines, product packaging.
iv. Collaborating with cross functional teams to conceptualize and execute design elements that align with brand guidelines. v. Keep abreast of industry trends, design techniques, and emerging technologies to continuously improve design.
REQUIREMENTS:
  • i. Bachelors in graphic design/multimedia/art or related field from a reputable institution.
  • ii. Minimum 1 year of related work experience.
  • iii. Recent graduates with strong understanding of the field are also eligible to apply.
  • iv. Hands on experience on latest design software such as Adobe Illustrator, Adobe Photoshop, Adobe Premier, Adobe After effects and 3D Max or similar tools.
  • v. Ability to work under pressure & meet deadlines.

Production Executive (EV)

https://idms.gwm.cn/portal
Production Executive (EV)

JOB DETAILS:
Job title: Production Executive (EV)
Division: Three-Wheeler (EV)
Qualification: DAE/B.Tech Mechatronics /Mechanical/Electrical/Electronics/Automotive,B.Sc/B.E will be preferred.
Experience:DAE/B.Tech (03~05 Years), if B.Sc/B.E (01~03 Years)
Gender: Male
Age: Maximum 30 Years.
Job Location:Sazgar Engineering Works Ltd (RickshawPlant).
Salary Range: Will be discussed during the interview stage
Perks: Will be discussed during the interview stage
JOB PURPOSE:
The primary responsibility of this role is to supervise and manage production operations in the manufacturing of Electric Vehicles (EVs). The key objectives include leading production activities, coordinating both staff and equipment, and maintaining a high standard of quality for the EVs produced.
BRIEF JOB DESCRIPTION:
• Planning and Establishing Priorities in Production.
• Determine best use of resources (equipment and worker) to meet production goals.
• Train the workforce of the production and monitor them to ensure they meet performance and safety requirements.
• Monitor the progress of production, confirming that it stays on schedule.
• Identify the problems and continuously improve the processes to improve the quality and productivity.
• Developing SOPs and process sheets for the quality production.
• Implementation/Adaptability of 5S on the production line.
• Liaise with, and update progress to Project Manager.
• Resolving cross-functional issues at the production level.
• Inter-department communication to maintain the smooth production.
REQUIREMENTS:
    • At least 03 years of work experience in engineering manufacturing/assembly industry.
    • At least DAE/B.Tech in Mechatronics /Mechanical/Electrical/Electronics/Automotive, B.Sc/B.E will be preferred.
    • Understanding of Electric Vehicle components and functionalities.
    • Critical thinking and ability to work under pressure & meet deadlines.

Human Resource Officer

Human Resource Officer
Human Resource Officer

JOB DETAILS:
Job title:Human Resource Officer
Division: HR&Admin
Qualification: Bachelors in HRM or equivalent
Experience: At least 02 years in a similar role
Gender: Male
Age: 24~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Will be discussed during the interview stage
Perks: Will be discussed during the interview stage
JOB PURPOSE:
The Human Resource Officer will support all functions of Human Resource within the organization like Hiring, Attendance & Leaves, dealing with matters of employees on daily basis, collection &updating of information related to employees in HR Database/HRMS and related physical records.
BRIEF JOB DESCRIPTION:
• Support the HOD in all matters of HR department.
• Assist in recruitment matters like preparing job descriptions, scrutiny of applications, scheduling & conducting initial interviews, making hiring cases & related documentation, orientation of new appointees and related records updates.
• Drafting of official letters, policy documents, Memos, Emails, departmental formats like interview evaluations, guidelines/checklists etc. and other correspondence.
• Provide information to employees on HR policies and related procedures.
• Oversee matters related to Social Security & EOBI.
• Provide support in data compiling for salary revisions.
• Addressing disciplinary and grievance issues.
• Coordination with Admin department for matters of attendance, leaves and other data updates.
• Maintain & ensure timely updating of HR records in HRMS/HR Database.
• Dealing with matters of miscellaneous nature, as and when required.
• To ensure that all staff within the section are fully aware of ISO 9001 standards Quality management system and ISO 14001 environmental management system all Activities are conducted according to defined procedures.
REQUIREMENTS:
    i. Bachelors in HRM or equivalent from HEC recognized institution.
    ii. At least 02-Years of work experiencein a similar role.
    i. Conceptual knowledge of functions of HR Department ii. Working knowledge/understanding of HRMS will be an added advantage.
    iii. Proficiency in MS Office, Email/Outlook, Web search, Computer System/Laptop and peripherals like Printers/Copier, Fax and Scanner and etc.
    iv. Excellent verbal & written communication skills in English & Urdu. v. Ability to work independently as well as collaboratively in a team environment.
    vi. Strong problem solving skills and attention to details.

Sales Executive

Sales Executive
Sales Executive

JOB DETAILS:
Job title: Sales Executive
Division: Sales
Qualification: Bachelor from HEC recognized institution
Experience: Minimum 02years of experience as Sales Executive or related
Gender: Male
Age: 24~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Will be discussed during the interview stage
Perks: Will be discussed during the interview stage
JOB PURPOSE:
You will be actively engaged in identifying and pursuing new sales prospects; skillfully negotiating deals, and consistently ensure customer satisfaction. Your role will play a crucial part in exceeding business expectations, ultimately contributing to our company's accelerated and sustainable growth.
BRIEF JOB DESCRIPTION:
• Perform market research to pinpoint potential sales opportunities and assess customer needs.
• Schedule meetings with potential clients, actively listening to their preferences and addressing concerns..
• Develop and deliver tailored presentations on products and services.
• Generate regular reviews and reports containing essential sales and financial data.
• Ensure sufficient stock availability for both sales and demonstrations.
• Represent the company at exhibitions or conferences, actively engaging to enhance visibility.
• Negotiate and finalize deals, adeptly managing and resolving any customer complaints or objections.
• Foster collaboration among team members to achieve enhanced results.
• Skillfully develops strong internal relationships with various departments.
• Any other task assigned by the management from time to time
REQUIREMENTS:
    i. 2-3 Years of experience as Sales Executive or relevant role.
    ii. Bachelor from HEC recognized institute iii. Excellent knowledge of MS Office.
    iv. Thorough understanding of marketing and negotiating techniques.
    v. Fast learner and passion for sales.
    vi. Self-motivated with a results-driven approach.
    vii. Aptitude in delivering attractive presentations.
    viii. Ability to work under pressure & meet deadlines.
    ix. Candidates with own conveyance will be preferred.

Senior Graphic Designer

Senior Graphic Designer
Senior Graphic Designer
JOB DETAILS:
Job title: Senior Graphic Designer
Reports to: Deputy General Manager Marketing & Sales
Division: Marketing
Qualification: Bachelors in graphic design/multimedia/art or related
Experience:
i) i) 3~5 years of related work experience.
ii) ii) Familiarity with design software such as Adobe Illustrator, Photoshop & Premier.
Gender: Male
Age:25~35 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Subject to work Experience
Perks: Will be discussed during the interview stage.
BRIEF JOB DESCRIPTION:
i. Collaborate with cross-functional teams to develop and execute visual designs that align with brand and marketing objectives.
ii. Create and design visual content for digital, print and multimedia mediums.
iii. Develop and present design concepts.
iv. Manage multiple design projects simultaneously, from concept to completion, ensuring deadlines are met and deliverables are of the highest quality.
v. Ensure that all design work aligns with the brand guidelines and maintains a cohesive visual identity across various platforms.
vi. Provide guidance and mentorship to junior designers, fostering a collaborative and creative work environment.
vii. Stay abreast on industry trends, design tools, and technologies, and incorporate innovative design techniques into projects.
viii. Conduct quality checks on deliverables to maintain a high level of accuracy and professionalism.
REQUIREMENTS:
  • i. Minimum bachelor degree in graphic design/multimedia/art or related field from a reputable institution
  • ii. 3~5 years of related work experience.
  • iii. Strong understanding of latest design software; Adobe illustrator, Adobe Photoshop and Adobe Premier, Adobe After effects, 3D Max or similar tools.
  • iv. Ability to work under pressure & meet deadlines.

Customer Relationship Officer

Customer Relationship Officer
Customer Relationship Officer
JOB DETAILS:
Job title: Customer Relationship Officer
Reports to: Admin Head
Division: Admin
Qualification: Graduation
Experience:
i) 1~2 years of related work experience preferable
ii) Familiar with operations of front desk, greeting with guests/customers, telephone etiquettes
iii) Fresh graduates looking to start a career in the industry can also apply
Gender: Male
Age: 22~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range:
BRIEF JOB DESCRIPTION:
i. Keep the front office tidy & presentable at all times
ii. Greet and welcome guests
iii. Answer incoming calls, redirect them or take messages
iv. Document, receive & distribute all incoming & outgoing Daak/mail
v. Keep updated records for the front desk and monitor required utilities
vi. Any other task assigned by the management from time to time
STRENGTHS REQUIRED:
  • Familiar with front office operations
  • Excellent English & Urdu communication skills
  • Telephone and greeting etiquettes
  • Working knowledge of IP PABX, Computer, and office peripherals like printer/scanning documents
  • Ability to work under pressure
  • Presentable, courteous, and friendly personality

WordPress Developer

Word Press Developer
Word Press Developer
JOB DETAILS:
Job title: Word Press Developer
Reports to: Manager IT & Infrastructure
Division: IT
Qualification: Bachelor in Computer Science, Software Engineering or equivalent
Experience: Minimum 02 years as WordPress Developer or in a similar role
Gender: Male
Age: 24~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Rs. ~
Perks (e.g. Car, Fuel Allowance etc.)
JOB PURPOSE:
You will be responsible for designing, developing, and maintaining WordPress based websites. You will collaborate with cross-functional teams, including designers, content creators to create visually appealing and highly functional websites that meet our company needs. The ideal candidate will have a strong understanding of WordPress architecture, themes, plugins and customization along with proficiency with front end development technologies. Your expertise will play a vital role in driving the success of our projects and delivering exceptional results.
BRIEF JOB DESCRIPTION:
• Develop and customize WordPress themes and templates based on client specifications and design requirements.
• Write clean, well-organized HTML, CSS, and JavaScript code to create visually appealing and user-friendly interfaces.
• Develop custom plugins and modules as needed to meet specific project requirements.
• Implement responsive design principles to ensure websites are optimized for various devices and screen sizes.
• Ensure cross-browser compatibility and consistent user experiences across different browsers and devices.
• Optimize website performance for improved loading speed and user engagement.
• Implement security measures to safeguard websites against potential threats and vulnerabilities.
• Integrate third-party plugins and APIs to enhance website functionality.
• Work with project managers and cross-functional teams to ensure timely and efficient project delivery.
• Communicate effectively with team members and clients, providing project updates and addressing any concerns.
• Debug and troubleshoot all related issues.
• Stay up-to-date with the latest tools, technologies, and techniques to enhance development efficiency.
• Any other task assigned by the management from time to time.
REQUIREMENTS:
  • BS Computer Science, Software Engineering or equivalent from HEC recognized institution
  • At least 02-Years of work experience as a WordPress Developer or in a similar role
  • Strong proficiency in WordPress architecture, theming, and plugin development.
  • Proficiency in HTML5, CSS3, JavaScrip and JQuery.
  • Experience with responsive and mobile-first web development techniques.
  • Familiarity with version control systems such as Git.
  • Solid understanding of web performance optimization and SEO principles.
  • Good knowledge of PHP and MySQL.
  • Experience with popular WordPress frameworks and page builders (e.g Divi, Elementor).
  • Familiarity with CSS preprocessors (e.g Sass, LESS).
  • Knowledge of website security best practices.
  • Familiarity with UI/UX design principles.
  • Understanding of server administration and hosting environments.
  • Ability to work independently as well as collaboratively in a team environment.
  • Strong problem solving skills and attention to details.
  • Excellent communication and interpersonal skills.

.NET Developer

Management Requisition - .Net Developer
Management Requisition - .Net Developer
JOB DETAILS:
Job title: .Net Developer
Reports to: Manager IT & Infrastructure
Division: IT
Qualification: Bachelor in Computer Science, Software Engineering or equivalent
Experience: Minimum 02 years as a .Net Developer with strong focus on ASP.NET development
Gender: Male
Age: 24~28 Years
Job Location: Sazgar Car Assembly Plant, Sunder Road, Raiwind – Lahore.
Salary Range: Rs. ~
Perks (e.g. Car, Fuel Allowance etc.)
JOB PURPOSE:
You will be responsible for designing, developing, and maintaining high quality software solutions using the Microsoft .Net framework. Your expertise in .Net development along with your strong problem solving and collaboration skills, will be instrumental in delivering robust and scalable applications. Your expertise and leadership will play a vital role in driving the success of our projects and delivering exceptional results.
BRIEF JOB DESCRIPTION:
• Design, code, test, debug, and maintain applications using the .NET framework. This involves writing clean, scalable, and well-documented code.
• Collaborate with the team to design and implement software architecture, ensuring that it aligns with business requirements and follows best practices.
• Identify and resolve software defects and issues promptly to maintain the stability and reliability of the applications.
• Conduct unit testing, integration testing, and performance testing to ensure the robustness and quality of the software to achieve high levels of satisfaction of end user.
• Monitor, maintain, and upgrade existing applications to keep them up-to-date, secure, and in line with the latest technologies.
• Create technical documentation for the developed software, including design specifications, user manuals, and API documentation.
• Work closely with cross-functional teams to deliver projects within deadlines
• Any other task assigned by the management from time to time
REQUIREMENTS:
  • BS Computer Science, Software Engineering or equivalent from HEC recognized institution
  • At least 02-Years of work experience as a .NET developer with strong focus on Asp.net development
  • Proven track record of successfully delivering .NET based software projects.
  • Expertise in developing Web applications using ASP.NET, MVC, and Web API.
  • Strong understanding of object oriented programming (OOP) principles and design patterns.
  • Experience with relational databases and SQL, preferably with Microsoft SQL Server.
  • Familiarity with agile software development methodologies (e.g., Scrum, Kanban)
  • Excellent problem solving skills and the ability to work independently and collaboratively in a team environment.
  • Effective communication skills and ability to present complex technical concepts to both technical and non-technical stakeholders.
  • Ability to work under pressure & meet deadlines